Typisch Mensch: Einführung in die Typentheorie Richard Bents, Reiner Blank  
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Typisch Mensch Einführung in die Typentheorie

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Training For Dummies Elaine Biech  
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Millions of Americans have to train others as part of their jobs. Whether you’re an employee training your co-workers on a new process or skill, a volunteer asked to train new volunteers, a chef training your staff, or a paramedic giving CPR training, it’s just as important to know how to teach others as it is to know what you’re talking about. It doesn’t matter how much you know about your subject if you can’t share it with others.

Fortunately, Training For Dummies offers all the nuts and bolts of training for anyone who has to educate others on any subject and in any field. It covers all the modern, interactive instructional methods and dynamic training approaches available and helps you get trainees inspired, involved, and enthused. Training For Dummies will help you: Keep it interesting so trainees learn more eagerlyMaster the jargon of trainingUse audio and visual aids effectivelyPrepare for the training certification processEvaluate your results and improve your tactics

Elaine Biech, President and Managing Principal of Ebb Associates, Inc., and known as “the trainer’s trainer” shows you all the tips and tricks of the trade. Based on her long experience as a trainer and her work for clients such as the IRS and many Fortune 500 companies, Biech helps you discover: Tips, techniques, and tidbits for enhancing your training sessionsMethods that improve trainee participationAlternatives to the traditional lecture methodTactics for gauging and managing group dynamicsStrategies for addressing problems in the classroomHints for understanding and adapting to different learning stylesHelpful resources and other extra material you can put to immediate use

No matter what you do for a living, there will probably come a time when you have to teach others what you know. Training For Dummies cuts through the complicated jargon to present the basics of teaching and learning in straightforward, plain English so you can share your specialized knowledge with those who need it.

0764559850
The Presentation Skills Workshop: Helping People Create and Deliver Great Presentations Sherron Bienvenu  
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Atlanta-based trainer Bienvenu offers instruction and practical tools to develop and lead training sessions on presentation skills. Using her strategic communication model, she walks through all the phases of preparing a course, including class size, time requirements, selling the workshop to management, room setup, and other aspects. She includes worksheets, exercises, planning steps, scripts, lecture notes, overheads, and handouts.

0814405185
The One Minute Manager Kenneth Blanchard, Spencer Johnson  
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The blockbuster #1 national bestselling phenomenon is back... not that it ever really went away. An easily-read story which quickly demonstrates three very practical management techniques, it also includes information on several studies in medicine and in the behavioral sciences, which help readers understand why these apparently simple methods work so well with so many people. The book is brief, the language is simple, and best of all...it works.

0425098478
Handling Complaints Angelena Boden  
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Looks at why people complain (including why you should welcome complaints) and how they go about it - aggressively, passively, constructively and professionally. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques (including transactional analysis) that can be used to turn complainants into loyal customers. Internal complaints are dealt with separately and a case study of the company that was brought to its knees through mismanagement of complaints is also included. The Pocketbook Series comprises more than 60 titles in the areas of training finance.

1870471911
Thinking in New Boxes: A New Paradigm for Business Creativity Luc de Brabandere, Alan Iny  
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When BIC, manufacturer of disposable ballpoint pens, wanted to grow, it looked for an idea beyond introducing new sizes and ink colors. Someone suggested lighters.
 
LIGHTERS?
 
With an idea that seemed crazy at first, that bright executive, instead of seeing BIC as a pen company—a business in the PEN “box”—figured out that there was growth to be found in the DISPOSABLE “box.” And he was right. Now there are disposable BIC lighters, razors, even phones. The company opened its door to a host of opportunities.
 
IT INVENTED A NEW BOX.
 
Your business can, too. And simply thinking “out of the box” is not the answer. True ingenuity needs structure, hard analysis, and bold brainstorming. It needs to start
 
THINKING IN NEW BOXES
 
—a revolutionary process for sustainable creativity from two strategic innovation experts from The Boston Consulting Group (BCG).
 
To make sense of the world, we all rely on assumptions, on models—on what Luc de Brabandere and Alan Iny call “boxes.” If we are unaware of our boxes, they can blind us to risks and opportunities.
 
This innovative book challenges everything you thought you knew about business creativity by breaking creativity down into five steps:
 
• Doubt everything. Challenge your current perspectives.
• Probe the possible. Explore options around you.
• Diverge. Generate many new and exciting ideas, even if they seem absurd.
• Converge. Evaluate and select the ideas that will drive breakthrough results.
• Reevaluate. Relentlessly. No idea is a good idea forever. And did we mention Reevaluate? Relentlessly.
 
Creativity is paramount if you are to thrive in a time of accelerating change. Replete with practical and potent creativity tools, and featuring fascinating case studies from BIC to Ford to Trader Joe’s, Thinking in New Boxes will help you and your company overcome missed opportunities and stay ahead of the curve.
 
This book isn’t a simpleminded checklist. This is Thinking in New Boxes.
 
And it will be fun. (We promise.)
 
Praise for Thinking in New Boxes
 
“Excellent . . . While focusing on business creativity, the principles in this book apply anywhere change is needed and will be of interest to anyone seeking to reinvent herself.”—Blogcritics

“Thinking in New Boxes is a five-step guide that leverages the authors’ deep understanding of human nature to enable readers to overcome their limitations and both imagine and create their own futures. This book is a must-read for people living and working in today’s competitive environment.”—Ray O. Johnson, Ph.D., chief technology officer, Lockheed Martin
 
“Thinking In New Boxes discusses what I believe to be one of the fundamental shifts all companies/brands need to be thinking about: how to think creatively, in order to innovate and differentiate our brands. We need to thrive and lead in a world of accelerating change and this book challenges us to even greater creativity in our thinking. One of the best business books I’ve read in a long time.”—Jennifer Fox, CEO, Fairmont Hotels & Resorts
 
“As impressive as teaching new tricks to old dogs, Thinking in New Boxes is both inspirational and practical—a comprehensive,  step-by-step guide to sharpening one’s wits in order to harness creativity in the workplace.”—Peter Gelb, general manager, Metropolitan Opera

0812992954
The Starfish and the Spider: The Unstoppable Power of Leaderless Organizations Ori Brafman, Rod A. Beckstrom  
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If you cut off a spider’s leg, it’s crippled; if you cut off its head, it dies. But if you cut off a starfish’s leg it grows a new one, and the old leg can grow into an entirely new starfish.

What’s the hidden power behind the success of Wikipedia, craigslist, and Skype? What do eBay and General Electric have in common with the abolitionist and women’s rights movements? What fundamental choice put General Motors and Toyota on vastly different paths? How could winning a Supreme Court case be the biggest mistake MGM could have made?

After five years of ground-breaking research, Ori Brafman and Rod Beckstrom share some unexpected answers, gripping stories, and a tapestry of unlikely connections. The Starfish and the Spider argues that organizations fall into two categories: traditional “spiders,” which have a rigid hierarchy and top-down leadership, and revolutionary “starfish,” which rely on the power of peer relationships.

The Starfish and the Spider explores what happens when starfish take on spiders (such as the music industry vs. Napster, Kazaa, and the P2P services that followed). It reveals how established companies and institutions, from IBM to Intuit to the US government, are also learning how to incorporate starfish principles to achieve success. The book explores:

* How the Apaches fended off the powerful Spanish army for 200 years
* The power of a simple circle
* The importance of catalysts who have an uncanny ability to bring people together
* How the Internet has become a breeding ground for leaderless organizations
* How Alcoholics Anonymous has reached untold millions with only a shared ideology and without a leader

The Starfish and the Spider is the rare book that will change how you understand the world around you.

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Social Animal: A Story of How Success Happens David Brooks  
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**AMAZON TOP 5 BESTSELLER** **INTERNATIONAL BESTSELLER** REVISED AND UPDATED - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - This is the happiest story you will ever read. It's about two people who led wonderfully fulfilling, successful lives. The odd thing was, they weren't born geniuses. They had no extraordinary physical or mental gifts. Nobody would have picked them out at a young age and said they were destined for greatness. How did they do it?

1780720378
Komm, ich erzähl dir eine Geschichte Jorge Bucay  
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Komm, ich erzähl dir eine Geschichte ist ein Buch aus Büchern. Griechische Sagen spielen darin eine Rolle, Sufi-Gleichnisse, japanische Parabeln, Lehren des Zen-Buddhismus, Geschichten aus Tibet, Argentinien, Frankreich, Russland oder Afrika, genauso wie bei Paolo Coelho, nur viel dichter. Die Geschichten sind eine Art sanfte Therapie, die der etwas füllige Psychotherapeut Jorge nutzt, um schwierige Dinge für seine Patienten ganz leicht verständlich zu machen, bei einer schönen Tasse Tee, in seinem Reich. Einer dieser Patienten ist Demian, der alles schwarz und schwierig sieht. Der kommt öfters zu Jorges Teestunden vorbei, und hört sich die nacherzählten — oder schnell selbst erfundenen — Geschichten gerne an. Und — natürlich: Es funktioniert! Bei Demian, und beim Leser glücklicherweise auch.

Der 55-jährige argentinische Autor Jorge Bucay hat eine Botschaft, die ebenso einfach wie tröstlich ist — so einfach und tröstlich, wie es sich für einen klugen Psychiater und Gestalttherapeuten, der Bucay im richtigen Leben ebenfalls ist, vielleicht gehört: “Jeder Mensch kann auch Lehrer sein”, heißt diese Botschaft, “ein kleiner Meister, der Auslöser einer Kettenreaktion, die die Welt verändern kann.“ Auch wenn man sich eine Welt voller Lehrer irgendwie gar nicht wünschen will und sich die dadurch ausgelöste Kettenreaktion an Veränderungen in den düstersten Farben ausmalen mag, so will man sich von Bucay trotzdem seine schöne Geschichte erzählen lassen. Denn die kommt irgendwie trotz ihrer Botschaft erfrischend unterhaltsam und unaufdringlich lebensklug — eben ohne den erhobenen Zeigefinger des Oberlehrers — daher. Vielleicht sollte sich Paolo Coelho von Bucays lebensweiser Erzählkunst einmal eine Scheibe abschneiden. —Stefan Kellerer

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Personal Development All-In-One For Dummies® Gillian Burn, Rhena Branch, Mike Bryant, Kate Burton, Peter Mabbutt, Jeni Mumford, Romilla Ready, Rob Willson  
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A complete guide to understanding how you think, and discovering how to think differently.

Personal Development All-in-One For Dummies is a complete guide to the key techniques that help you master your thoughts: Neuro-linguistic Programming (NLP), Cognitive Behavioural Therapy (CBT), Life Coaching and Hypnotherapy. Discover the basic principles of each approach and receive sensible, practical and effective expert advice on how each one can help you challenge negative beliefs and change your attitudes. Whether you wish to conquer an anxiety, beat an addiction or simply think more positively, here you will find proven and popular methods that you can use to make major changes - improving your personal power and creating the life you want.

Personal Development All-in-One For Dummies will include:

Book I: Essential Concepts

Exploring the Key Themes of NLP

Understanding Cognitive Behavioural Therapy

Examining Hypnotherapy

Introducing Life Coaching

Book II: Neuro-Linguistic Programming

Taking Charge of Your Life

Creating Rapport

Reaching Beyond the Words People Say

Exploring the Amazing Power of Your Senses

Opening The Toolkit

Understanding the Psychology Behind Your Habits and Behaviours

Book III: Cognitive Behavioural Therapy

Correcting Your Thinking

Overcoming Obstacles to Progress

Putting CBT into Action

Taking a Fresh Look at Your Past

Setting Your Sights on Goals

Book IV: Hypnotherapy

Taking A Separate View of Yourself

Considering How Hypnotherapy Can Help

Feeling Good

Expanding the Reach of Hypnotherapy

Practising Self-Hypnosis

Book V: Life Coaching

Introducing Your Coaching Journey

Visualising Your Whole-Life Goals

Becoming Your Best Self

Focusing on the Elements of Your Life

Physical, Mental and Emotional Wellbeing Developing and Growing

0470515015